Privacy Policy

1. Introduction

StoneCoveTide ("we," "our," or "us") prioritizes the privacy of your personal data. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when visiting stonecovetide.sbs or using our yacht charter services.

Your agreement to our data practices is signified by utilizing our services. We follow privacy regulations such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

You may provide personal information to us when you:

• Reserve a yacht charter
• Get in touch with us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or promotional events

The types of information collected could consist of:

• Your name and contact details such as email, telephone, and physical address
• Transaction information (handled securely by external providers)
• Preferences and details related to yacht charters
• Emergency contact data
• Any dietary needs or health-related information you furnish

2.2 Automatically Collected Information

During website visits, certain information related to your device and browsing activities is collected automatically:

• Your IP address and geolocation
• The type and version of the browser used
• History of pages visited and duration of site visits
• Referral sources
• Details about your device such as type, screen resolution, and others

2.3 Cookies and Tracking Technologies

Our website employs cookies and similar technologies to enrich your browsing experience. Such technologies allow us to:

• Store your preferences
• Analyze site usage and performance
• Deliver personalized content
• Refine our services

Management of cookie preferences is possible through your browser settings or our cookie acceptance pop-up.

3. How We Use Your Information

The collected information serves several purposes, including:

• Service Delivery: To facilitate yacht charter services, confirm reservations, and maintain communication regarding your bookings
• Customer Service: To address your inquiries and offer support
• Financial Transactions: To execute payment processes and handle invoicing
• Safeguarding and Security: To ensure operational security and protect against fraudulent activities
• Promotional Activities: To send you relevant offers and news if you agree to receive them
• Enhancing Our Website: To understand engagement patterns and improve our website’s functionalities
• Adherence to Law: To comply with legal mandates and regulations

4. Information Sharing and Disclosure

Your personal information is neither sold nor rented to third parties, nor is it traded. Only in certain scenarios do we disclose your information:

4.1 Service Providers

We might share information with third-party service vendors that support us with: financial processing; web hosting and maintenance; email communication; analytics and optimization; customer aid.

4.2 Legal Obligations

Your data might be revealed if mandated by law, or to comply with legal procedures, judicial directives, emergency situations, or to scrutinize suspicions of fraudulent or unlawful conduct.

4.3 Business Changes

In cases of mergers, acquisitions, or asset sales, your information may be included as part of the asset transfer.

5. Data Security

To protect your personal information from unauthorized access, modification, disclosure, or destruction, we have implemented proper technical and organizational safeguards. These precautions include encryption, secure server setups, controlled access, periodic audits, and training for our workforce.

Although complete security for data transmission or storage on the internet cannot be ensured, we make efforts to provide robust protection for your information.

6. Data Retention

Your personal data is retained only for as long as necessary for the purposes for which it was collected, or as required by legal regulations. Typical retention periods are:

• Charter bookings: 7 years for tax and legal reasons
• Marketing materials: until you opt out or request deletion
• Website analytics data: 26 months
• Customer service interactions: 3 years after the last communication

7. Your Rights and Options

Your rights include the ability to access, amend, erase (as permitted by law), port, withdraw from marketing communications, and manage cookie settings. You may exercise these rights by contacting us using the methods provided below.

8. Third-Party Services

8.1 Google Analytics

We use Google Analytics to evaluate the use of our website. Opting out is possible via the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Integration

Our site may contain links to social media platforms which are governed by their respective privacy policies.

8.3 Payment Processing Entities

Payment transactions are processed by third-party providers compliant with PCI DSS standards.

9. International Data Transfers

Your data could be transferred to, and processed in, countries different from France. We employ safeguards aligned with the appropriate privacy laws in such circumstances.

10. Protecting the Privacy of Minors

We do not direct our services to individuals under the age of 13, nor do we intentionally collect their information. If you suspect that a minor has provided information to us, please reach out to us without delay.

11. Updates to This Privacy Policy

This Privacy Policy may be revised periodically to reflect new practices or legal stipulations. Notice of amendments will be made by updating the published policy, emailing registered users, or announcing on our site. Continuing to use our services after these changes become effective signifies your acceptance of the new terms.

12. How to Reach Us

For inquiries about this Privacy Policy or our data handling procedures, you may contact us at:

13. Adherence to Google Ads Consent Policies

We comply with the Google Ads user consent stipulations. You can alter your cookie/tracking preferences through our cookie settings portal.